|
If you have a question or query, please refer to our frequently asked questions (faqs) – questions are grouped by category below. Clicking on a category will take you to the relevant section on this page
If you can’t find the answer you’re looking for in our faqs, please click here to contact us and we’ll do our best to help.
Products
Where do you source your products?
Our products are sourced from a range of specialist importers and artisan producers.
We apply a strict criteria when selecting products - they must taste great, look beautiful and be free from artificial additives. To make your gift special we favour the excellent, rare or unusual over ‘mass market’ products.
We never tire of searching for delightful products - if you are a producer or supplier who has a product you think we might like, please click here to get in touch.
^ back to top ^
Delivery
What is the cost of delivery?
Delivery costs are clearly stated for each item on the product page:
- £9.50 per UK mainland address (weekdays) upto 10kg, £0.75/kg thereafter
- £27.00 per UK mainland address (Saturdays) upto 10kg, £0.75/kg thereafter
- £3.00 per item (weekdays and Saturdays) for postal items
- FREE weekday delivery on certain items as stated on the product page
Please click here to contact us if you would like to arrange a delivery outside the UK.
Do you deliver outside UK Mainland?
We can arrange for deliveries outside the UK – please click here to contact us for a quotation.
Please note that due to US customs restrictions we cannot ship alcohol to the United States.
Why don’t you deliver hampers containing fresh items on a Monday?
As our Monday deliveries are despatched on a Friday we are unable to ensure that fresh products are maintained at the correct temperature over the weekend.
Can you arrange deliveries on a Saturday?
Saturday deliveries are available and cost £27 per UK mainland address upto 10kg, £0.75/kg thereafter
What are your delivery times?
We deliver during office hours of 9.00am – 5.30pm, so if the recipient is likely to be working, why not ask for the gift to be delivered to their work address?
Please note a specific time cannot be given for courier deliveries.
What delivery method do you use?
We deliver all Villandry products via DHL or TNT Next Working Day or Saturday Delivery services. Smaller items are sent via Royal Mail Registered Post.
What happens if there is no-one to sign for the delivery?
All deliveries require a signature unless you have given special instructions otherwise. If there is no-one available to sign for the delivery, our courier will leave a card at the delivery address with a contact telephone number to rearrange delivery.
If you wish to give alternative delivery instructions (e.g. leave in shed, leave with neighbour), this can be done during the checkout process, but please note we cannot accept responsibility for packages left without a valid signature.
Do you provide order tracking?
Yes we do. The order details can be found in your account section and we will also email you a reference when your order is despatched enabling you to track the delivery.
What happens if my hamper arrives damaged?
If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned. This does not affect your statutory rights as a consumer.
Can I deliver gifts to different delivery addresses within a single order?
Yes, during the checkout process you will be given the option to either deliver all items to a single address or assign delivery addresses to each individual item.
Can I specify different delivery dates within a single order?
Yes, during the checkout process you will be given the option to assign different delivery dates to items when using the ‘deliver to multiple addresses’ option.
Using the Villandry Hampers website
How do I search for a hamper?
There are various search methods on the homepage – choosing a category from the left hand vertical navigation bar will take you into that category and show the various products available.
There is also a general search facility in the top right hand corner of the website.
I have a gift voucher / promotional code, how do I enter it?
When you have a gift voucher or promotional code you will be prompted to enter it in the checkout section, and the value will automatically be deducted from the order total when the basket is updated.
Only one promotional code may be used per order and they cannot be used in conjunction with any other promotions.
How will I know that you have received my order?
We will email you to confirm your order has been received and include details of how to track your order. You can track progress of your order by logging in to the 'my account' section on our website.
I've made an error entering a name, address or delivery date and have already confirmed the order - how can I change it?
Please email us at info@villandryhampers.co.uk and we’ll change it for you, providing it has not been processed for despatch
^ back to top ^
Privacy / Security
Is your site secure?
Yes – we take this issue very seriously. We do not store your credit card details so it is impossible for hackers to gain access to these.
What will you do with my email address?
We only use your email address to confirm details of your order. If you have signed up for our newsletter we will also send you newsletters and details of special offers by email. Click here to see our full privacy policy.
^ back to top ^
VAT
Do you charge VAT?
Many of the food products we sell are ‘zero rated’ for VAT purposes, but VAT is applied on a pro-rata basis to rated items where applicable (e.g. wine, confectionary). We provide net prices for all products on our website and detail VAT clearly during the checkout process.
^ back to top ^
|
